I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 business days production time for your order to ship out. The average shipping time is 5-12 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you do not have a tracking number after 7 business days, please email us at support@zozabeauty.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 10 minutes of you placing your order. Please ensure you review your order before confirming your purchase.
I have entered an incorrect address, what do I do now?
If you have misspelled or filled in an incorrect address, simply reply to your order confirmation email and confirm. If the address given is wrong, kindly notify us via email at support@zozabeauty.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@zozabeauty.com and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please remember to include your order number. Thank you!